Comments, Complaints and Feedback
At Sheffcare, we believe that everyone who uses our services has the right to provide feedback; whether that’s in the form of a complaint, compliment, comment, or suggestion. We are committed to listening, responding, and learning from all feedback to continuously improve the quality of care we provide.
We welcome and encourage all forms of feedback and treat every comment or complaint with respect, fairness, and confidentiality. Clear timescales are in place to ensure that all complaints are handled promptly and effectively. Every comment and complaint received is logged and recorded to support transparency and improvement across the organisation.
Our Commitment
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Fairness and Respect: We ensure that no one is treated differently or unfairly as a result of raising a concern.
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Clear Communication: You will receive acknowledgment of your complaint and a full response within defined timeframes.
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Continuous Improvement: Feedback plays a vital role in helping us reflect, learn and develop our services.
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Accessible Process: This policy is available in large print, Braille, and other languages upon request.
Who to Contact
Sheffcare’s Governance Officer is your first point of contact for all complaints and will support you throughout the process. You can reach them by calling 0114 280 8888. The Governance Officer also works closely with the Care & Operations Director to ensure all complaints are addressed appropriately.
Alternatively, if you would prefer to get in touch via email, you can contact us at: feedback@sheffcare.co.uk
Emails sent to this address are received directly by our CEO and Care & Operations Director.