Comments, Complaints and Feedback
At Sheffcare, we believe that everyone who uses our services has the right to provide feedback; whether that’s in the form of a complaint, compliment, comment, or suggestion. We are committed to listening, responding, and learning from all feedback to continuously improve the quality of care we provide.
We welcome and encourage all forms of feedback and treat every comment or complaint with respect, fairness, and confidentiality.
We have clear timescales so that we handle all complaints promptly and effectively. We log every comment, compliment and complaint so that we can be transparent, learn from what works best and make improvements.
Our Commitment
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Fairness and Respect: We will not treat anyone differently or unfairly if they raise a concern.
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Clear Communication: We will acknowledge your complaint, tell you our timeframe and give you a full response.
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Continuous Improvement: We will use feedback to help us reflect, learn and develop our services.
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Accessible Information: This policy is available in large print, Braille, and other languages upon request.